FAQs

AuraHeals offers premium-quality hot and cold gel pads designed to deliver natural pain relief and faster recovery for all body parts — including head, neck, knee, elbow, and more. Our pads are reusable, flexible, and easy to use.

Simply place the gel pad in the microwave for the recommended time (usually 30–60 seconds, depending on size). Always test the temperature before applying. Use it to relieve muscle stiffness, cramps, and joint pain.

Put the gel pad in the freezer for at least 1-2 hours. Once cold, apply to the affected area. Cold therapy is ideal for reducing inflammation, swelling, or fresh injuries.

Yes! AuraHeals pads are made to be durable and reusable. You can use them multiple times for both hot and cold treatments without losing effectiveness.

Our pads are versatile and designed to fit different body parts — including the head, neck, shoulder, elbow, knee, back, and ankle. Some pads come with adjustable straps for better fit and comfort.

Generally, apply the pad for 10–15 minutes at a time. You can repeat the application every 2 hours as needed.

Absolutely. If you're not satisfied, you can return or exchange your unused product within 2 days of purchase.

Currently, we ship only within Lebanon. We’re working on expanding our shipping zones — stay tuned!

AuraHeals gel pads offer superior flexibility, coverage, and durability. Unlike traditional ice packs that become rigid when frozen or hot water bags that cool down quickly, our pads remain pliable at low temperatures and retain heat longer — ensuring deeper, more targeted relief with greater comfort.

Depending on the size and room conditions, our pads typically retain cold and heat for up to 15–20 minutes. For longer sessions, you can reheat or refreeze the pad as needed.

Yes, each AuraHeals pad is designed for dual-use — both hot and cold applications. Always allow the pad to return to room temperature before switching between heat and cold to prevent damage and ensure optimal performance.

Of course — many customers use our pads after surgeries (e.g. knee replacement, C-section) to manage pain and reduce swelling.

Definitely. AuraHeals pads are excellent for pre-workout muscle warming and post-workout recovery. They’re also commonly used in physiotherapy settings to reduce soreness and support mobility.

Yes, you can clean the outer surface using a damp cloth and mild soap. Do not submerge in water or put it in a washing machine. Always store the pad flat in a cool, dry place when not in use.

Absolutely. AuraHeals pads can safely be used alongside massage therapy, compression sleeves, and some topical treatments — but avoid using them with oils or creams that may damage the outer layer.