Aura Heals – Privacy Policy

Effective date: August 21, 2025

This Privacy Policy explains how Aura Heals (“Aura Heals,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit auraheals.com, interact with our content, make a purchase, contact us, or subscribe to our emails.

We operate from Lebanon and sell hot/cold therapy products. Our store is hosted on Shopify, which provides the ecommerce platform and checkout. For details on cookies used to power Shopify storefronts and checkout, see Shopify’s Cookie Policy.

If you have questions or want to exercise privacy rights, contact us at getauraheals@gmail.com.

1) What we collect

a) Information you provide to us

• Orders & fulfillment: name, email, phone number, billing and shipping addresses, and order details.
• Accounts (optional): if you create a customer account at checkout, we receive your login email and basic account details.
• Contact & support: the contact form may ask for your name, email, phone number, and message.
• Marketing: email address when you subscribe to our emails/newsletter. (You can unsubscribe anytime via the link in our emails.)
• Reviews & feedback: any content you submit in product reviews or surveys.

b) Information collected automatically

• Device & usage data: IP address, browser and device characteristics, pages viewed, referring/exit pages, timestamps, and interactions with our site and checkout.
• Cookies and similar technologies: used for core storefront functions (e.g., cart, checkout), analytics, and—if enabled—marketing/advertising measurement.

c) Information from third parties

• Ecommerce & hosting: Shopify provides the storefront, checkout, and certain analytics.
• Payments: our payment processors receive your payment details directly and provide us with confirmation (we do not see your full card number).
• Email & marketing tools: services used to send newsletters or measure email performance.
• Shipping & logistics: carriers and fulfillment partners get delivery details to deliver your order.
• Advertising & social: if we run ads (e.g., Meta or TikTok) or use pixels, these partners may receive or collect device and usage data to measure or personalize ads.

2) How we use personal information

• Provide and improve our services: process orders and returns, arrange shipping, provide support, enable accounts, and maintain site functionality.
• Communicate with you: order updates, transactional notices, responses to inquiries, service messages, and—if you opt in—marketing emails.
• Personalize & measure: understand site performance and improve content and product offerings.
• Security & fraud prevention: protect accounts and storefront integrity.
• Legal & compliance: maintain records, comply with legal obligations, and enforce our terms.

3) When we disclose information

• Service providers / processors: Shopify (storefront/hosting/analytics), payment processors, email providers, shipping carriers, IT/support, and customer review tools.
• Advertising/analytics partners: if used, to measure performance or personalize ads.
• Business transfers: in connection with a merger, acquisition, or similar event.
• Legal compliance & safety: to comply with law, respond to lawful requests, or protect our rights, users, and the public.
• With your direction or consent.

We do not sell personal information for money.

4) International data transfers

We operate in Lebanon but use global service providers (including Shopify), so your information may be transferred, stored, or processed outside your country (e.g., Canada, the United States, the EEA/UK depending on Shopify’s hosting and onward transfers). We use appropriate safeguards for such transfers as required by applicable law.

5) Cookies, pixels, and preferences

• What’s used: Our site uses cookies essential for cart/checkout, analytics cookies to understand performance, and—if enabled—advertising/retargeting technologies.
• Your controls: Most browsers let you block or delete cookies. Blocking essential cookies may break some site features (like checkout). You can also opt out of marketing emails via the unsubscribe link in any email.

6) Your rights & choices

Depending on your location, you may have rights such as:

• Access / portability (a copy of your data)
• Correction (fix inaccuracies)
• Deletion (erase data we’re not required to keep)
• Restriction/objection to certain processing
• Withdraw consent (for activities based on consent)
• Opt-out of marketing emails at any time via the unsubscribe link

To exercise rights, email getauraheals@gmail.com. We may ask for information to verify your request and will respond within the time required by applicable law.

7) Data retention

We keep personal information only as long as necessary to provide the services (e.g., fulfill orders and support), comply with legal/record-keeping obligations, resolve disputes, and enforce agreements. When no longer needed, we take steps to delete or de-identify it.

8) Children’s privacy

Our site and products are not directed to children, and we do not knowingly collect personal information from children. If you believe a child provided us personal information, contact us and we will delete it where required.

9) Security

We apply administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure. Shopify’s checkout is PCI-DSS compliant and is designed to protect cardholder data during payment.

10) Third-party sites and social media

Our site may link to third-party sites or social platforms (e.g., Facebook, Instagram, TikTok). Your use of these platforms is governed by their policies; we aren’t responsible for their practices.

11) Lebanon-only shipping (current scope)

As noted in our FAQs, we currently ship within Lebanon. If/when we expand to other regions, we’ll update this policy accordingly and implement any additional regional notices as required by law.

12) Changes to this policy

We may update this Privacy Policy from time to time. We’ll post the updated version with a new “Effective date” at the top of this page. Your continued use of the site after an update means you acknowledge the revised policy.

13) Contact us

Aura Heals
Email: getauraheals@gmail.com